I just had a hell of a time verifying that I had indeed recorded notes about a support process I went through. Turns out just having it as a closed issue wasn’t adequate. I wasn’t finding it with searching and only found it again after finding a reference to the issue in an email.
It’s not public, but for reference the issue is https://gitlab.com/snowdrift/ops/issues/53
It’s one thing that the details are documented, but also going through it describes how one can access the DB and check on the status of partially-registered users. That seems like something worth having docs about separate from the specifics of the case.
I added a “support” tag for the ops repo at least.
Any other thoughts about how to organize/document this sort of thing?