I decided to just go ahead (and take an “individual action”, in holocracy terms?) and start communication with one of our prospective payment processors, Dwolla. Their platform is very promising (see the updated wiki page), but like most of these companies, their website alone is still slightly inadequate to answer all of our/my questions when researching whether Dwolla can do everything we want from a payment processor.
They seem to have no public contact method whatsoever, except for a “Contact Sales” page where you must fill out a form. I’m making this thread as a placeholder for when they respond. I assume they will return my email, even though I’m not inquiring about “sales” yet (we would almost certainly start with their fee-free option for the forseeable future) and have stated as much in the limited form fields they give you.
When they do, I plan to get clarity about things like:
- Whether their platform can include multiple recipients of a single payment (a.k.a. the user’s monthly donation, to all the patronized projects)
- Verifying their (quite low!) per-transaction fees apply only once even in the case of such transactions
- The software licensing information of their Dwolla.js file
…and anything else I can’t quite gauge from their pretty thorough Features page. (Note that I have decent workarounds in mind in case the answers to the above are not optimal.) I’ll post again here when I’ve heard back from someone at Dwolla.
I’ve already told them who we are, and our website should hopefully do the talking. I was very vague about “expected number of transactions per month”, so let me know if you have more concrete info about that other than “at least one for each of our users”.
If there’s anything else you want asked, but don’t want to contact them yourself, feel free to post below.