Feedback from newcomer: the site lacks human touch (like team info and photos)

From our 140th patron who I met weeks ago online at a Humane Tech podcast discussion event (sent to me as a private email, my highlighting added):

I’ve finally been able to sit down and give Snowdrift my full attention! I am signed up, pledged and will be spreading the word. I love what you’re doing and felt I could get a full understanding of it from the site. I really like the animations that appear around the site too. I felt there was a bit of humanity lacking (as in seeing human faces), and I’m not sure I would have felt confident enough to sign up if I hadn’t had the chance to chat with you about it. So I just wanted to feed that back as I would love to help you succeed in your mission. I can’t believe crowdmatching like this isn’t already a thing - it seems like such an obviously good idea to me!

My thoughts: yes indeed. Originally, we had such a focus with clear team listings including human bio statements and encouraging the team to post personal blog posts that gave human perspective and so on, and all this has been largely lost for various reasons (our tech difficulties, changes, moving things around, won’t go into it here). We need to get it back, and this highlights the importance of it.